Outbound SMS/MMS Outage

Incident Report for Burner

Resolved

This incident has been resolved.
Posted Mar 09, 2022 - 16:39 PST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 09, 2022 - 14:03 PST

Investigating

We are currently investigating this issue.
Posted Mar 09, 2022 - 13:45 PST

Identified

The issue has been identified and a fix is being implemented.
Posted Mar 09, 2022 - 13:42 PST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 09, 2022 - 13:25 PST

Identified

The issue has been identified and a fix is being implemented.
Posted Mar 09, 2022 - 13:18 PST

Update

We are continuing to monitor for any further issues.
Posted Mar 09, 2022 - 13:11 PST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 09, 2022 - 13:02 PST

Investigating

We are currently experiencing issues sending and receiving SMS and MMS messages, which may be impacting our customers. We are working with our upstream provider to resolve the issue. Please reach out to our support team at support@burnerapp.com if you have additional questions.
Posted Mar 09, 2022 - 12:56 PST
This incident affected: Calls and SMS.